Booking Policy

Upon receipt of your booking request and the holiday house being available for the dates requested, a deposit amount must be paid and then the booking will be confirmed via email.

Fourteen days prior to the commencement of your stay the balance of accommodation must be paid.

Terms and Conditions of Rental


Reservations cancelled more than 30 days prior to the date of arrival will incur a 5% charge of the total value of the booking. Cancellations within 30 days prior to the date of arrival will incur a 25% charge. Cancellations within 14 days will incur a 100% charge. Any pre-paid deposit in excess of the cancellation fee will be refunded within 7 days of cancellation. Cambridge Holiday Homes Ltd reserves the right to cancel reservations at any time.

Arrival and departure times:

The property will be available from 1pm on the day of your arrival and must be vacated by 11am on the day of your departure in the event that another guest is arriving that day. If there are no bookings for your departure day, you may leave late with prior arrangement. We are flexible, so let us know your requirements.

Service fee:

While many holiday home rentals require you to provide your own linen and towels and to clean the house prior to leaving, we provide you with these services so that you can enjoy a hassle free holiday. Bed linen, kitchen linen and towels are supplied. Our caretaker prepares the house prior to your stay and launders the linen and towels and cleans the house after your stay. Please remove all of your remaining perishable food and leave the kitchen and barbeque in a clean and tidy condition. If the house requires excessive cleaning after your stay, we reserve the right to charge any additional cleaning costs.


Pets are permitted only by prior arrangement. Pets do not get to sleep on furniture. We ask that you clean up everything after them.

Non-smoking indoors policy:

There is to be no-smoking indoors and all cigarette butts are to be removed from the property. Breach of this policy will result in a $150 cleaning fee being applied.

Your responsibilities and your liability:

You are to take all reasonable care of the holiday home, ancillary buildings and contents during your stay. If the house is left unattended it must be locked. At the end of your stay you are to leave the house and contents in the same condition as when you arrived. This includes returning of all furniture and appliances to where they were when you arrived. Please note that as the person making the booking you are held responsible for any and all people staying with you at the holiday house including any 3rd party invitees. You will be held legally responsible for any losses, breakages and any damage to the holiday house, its facilities, or amenities that occur during your holiday. Please report any damage or breakage on departure.

Behaviour & respect for neighbours:

We make our holiday homes available to you for the purposes of having a relaxing family holiday. We do not allow you to use it for loud music and raucous parties and to unreasonably disturb our neighbours. You are to turn stereos off and to retire inside by 11.30pm (1am on New Year’s Eve). Use of fireworks on the section is not permitted (let your fireworks off elsewhere). Breach of this policy will result in a $150 disturbance fee being applied, you may have a visit from our local representative and, should the disturbance not be curtailed, you may be required to leave.

Use at your own risk:

All the facilities, including the holiday house, garden, barbeque, fire, heaters, kitchen appliances, swimming pool, etc are all made available to you for use at your own risk. Please be careful and supervise children at all times. We will not accept liability for any injury, damage or loss of personal possessions, whether through negligence or otherwise to the maximum permissible by law.

Replacement of goods used:

The pantry is usually well stocked with basic supplies (tea, coffee, spreads, cooking oil, salt, pepper etc). You may use these during your stay. We ask that you be reasonable and make up for stocks that you use by replacing some depleted stocks to a similar value. Please do not leave any of your perishables (margarine, cheese, milk etc) in the fridge at the end of your stay. If some supplies are running low at the end of your stay, we appreciate you letting us know so we can replenish them for the convenience of our next guests.

If problems arise:

We accept no liability should any portion of the holiday house, its facilities and amenities become unavailable to you. Should events arise beyond our control and render the holiday house uninhabitable then we may be forced to cancel the booking. However, should such unusual circumstances arise we will endeavour to offer you an alternative rental period. Where this is not possible we will refund in full all monies paid in respect of the unused portion of the cancelled booking. You will have no grounds for any claims against us whatsoever.